Questions?

Who are we?

We’re a local woman-owned small business. We’re a community - a hair family. We are Xanadu Salon & Color Bar - and education-based salon, dedicated to providing careers to beauty professionals.

Our team of incredibly talented stylists (who will quickly feel like long lasting friends) make it their goal to go above and beyond. We strive to deliver a fantastic, personalized experience to perfectly compliment our beautiful work.

Why do I need to provide my credit card information to book an appointment?

We’re glad you asked! While many of our guests are deeply respectful of our time, it is unfortunate that there are some who do not respect the appointment process. At Xanadu Salon & Color Bar we are fortunate to serve many guests, some of whom wait several weeks or even months, for an appointment. We kindly ask for your up-to-date credit card information to ensure your scheduled booking, and in order to protect the valuable time of our team. For more information, please refer to our cancellation policy.

*Credit Card Security – Credit Card Storage, Reservations and Merchant Processing: Our booking system is proud to be Level 1 PCI compliant–the highest form of credit card security in the industry–which means that we encrypt all customer credit card data stored in our system.

What happens if I don’t love my hair?

At Xanadu Salon & Color Bar, we understand that sometimes small adjustments here and there may be needed to reach your hair goal. That’s why we’re always here to go above and beyond so that you’re loving the result of your hair. As a small business, we want to hear from you, and genuinely want to thank you for giving us the opportunity to make things right.

If ever you’re not fully loving your hair, don’t hesitate and don’t second guess - reach out to us directly. We kindly ask that you please reach out to us within 2 weeks of your original service so that we can do everything we can to have you feeling and looking like your very best self!

What is your cancellation policy?

Listen folks, it takes a lot of income to keep this team of people looking as good as we do. We work hard to make sure we maximize all of our appointments each day and make an income to support us…and our people (they come in the two-legged and four-legged variety). So when you cancel without us being able to fill your spot (less than 24 hours notice) we’re in a jam. The kind of jam that looks like this: we sit around, and can’t earn money.  And as ambitious, hardworking people trying to make the world a prettier place, that drives us nutty… and that’s not good for anyone.  

 

So if you have to cancel, no problem.  Life happens, we know. But we’re showing up ready to make the magic happen. So please give us the courtesy of 24 hours notice, and we’ll be happy to see you at your next appointment.  Less than 24 hours notice, we’ll still be happy to see you at your next appointment, but we’re going to charge you anyway in accordance with our policy.  To read more about the official cancellation, no show or late for appointment policy as well as other policies click here.  P.S. Please don’t hate us because we have policies.

What type of products do you use?

As artists and industry innovators, our tools are everything. We are an exclusive Eufora salon because they align with our values. Most agree that Clean Beauty is about more than just ingredients. It includes safety, sustainability, ethics and transparency. It’s about minimizing our footprint on this earth and forging a path that leads to GOOD GLOBAL KARMA. Eufora has embraced this philosophy since their founding, and, in striving for transparency, has established a three pillar Clean Beauty platform rooted in responsibility. Caring for people & planet since 1997.

What methods of payment do you accept?

We accept all major credit cards, debit cards, checks and gift cards. 

What’s the difference between a half and full head of highlights?

We get it- understanding the difference between a half and full head of highlights can be confusing when you’re not a stylist.

 

If this is your first time getting highlights or it’s been a long time since your last appointment (more than 6 months), we generally recommend booking a full head instead of a half. That’s because the full head means you’ll have highlights throughout your hair- the top, the sides, and the back! If you’re needing a half head of highlights, keep in mind that your stylist will be focusing on the top and sides of your hair and that the back section will be untouched. Remember, when in doubt, give us a call or book a consultation!

What’s the difference between all over color and lightening hair?

All over color includes a permanent and/or demi color applied root to ends to achieve an overall solid color. Highlights are not included. It is generally used to achieve more depth and richness, or to go darker all over. It’s also great for all over grey coverage. Our Platinum Blonde is our lightening service from scalp to ends with no foils followed by a toner. Remember, when in doubt, give us a call or book a consultation!

Why does my appointment require so much time?

It’s simple, really. We would rather have more time and not need it than need more time and not have it! That’s why our stylists never rush and never compromise the integrity of your hair. Although we tend to think of our team as hair magicians, creating modern styles typically takes multiple hours and/or multiple sessions. Please keep in mind that our set timing typically reflects the amount of time that your stylist will need in order to achieve your desired look. Our most sought-after color services typically take anywhere from 2.5 to 5 hours and can vary depending on your hair length, density and overall goals. If you’re concerned about timing or would like to learn more, don’t hesitate to contact our team or book a consultation.

What’s included in my service?

We’re so happy that you asked! At Xanadu Salon & Color Bar, we’re all about making sure that every experience is nothing short of incredible which is why all of our services include a complimentary wash, blowout, and style.

Our stylists are trained to know exactly what it takes to make your hair dreams come true. That’s why if your hair requires a little extra something - something that isn’t included in your service, such as a conditioning or smoothing treatment, additional toning techniques, or another unscheduled service, we’ll always make a professional recommendation and keep you in the loop every step of the way.

What is a Brazilian Blowout Smoothing Treatment?

Through the use of breakthrough bonding technologies, this customizable smoothing treatment actually improves the condition of the hair by creating a protective protein layer around the hair shaft to eliminate frizz and smooth the cuticle for up to 12 weeks!

The hair will be left totally frizz-free, shiny, effortlessly manageable and with plenty of body and bounce. There will still be the option to wear hair curly/wavy (depending on the hair type) and the freedom to blow dry hair smooth and straight in a fraction of the time invested prior to receiving the treatment.